Shipping policy

Where we ship We currently ship within the United States only, including Alaska, Hawaii and PO boxes. We do not ship internationally yet.

Processing Orders are processed and handed to the carrier within 1–2 business days. Orders placed on weekends or US public holidays are processed the next business day.

Delivery time Most US orders arrive 3–7 business days after you place them. This is an estimate based on typical carrier performance, not a guarantee. Weather, carrier backlogs and peak periods can add a few days.

Shipping cost Free on orders of $39 or more. Below $39, a flat $5.95 applies. The exact amount is always shown at checkout before you pay.

Tracking You'll get a confirmation email when you order, and a second email with a tracking number once your parcel ships. Tracking can take up to 24 hours to start updating.

Wrong or incomplete address Please check your address at checkout. If a parcel is returned to us as undeliverable, we'll reship it once you confirm the correct address. If you spot a mistake, email us within 12 hours of ordering and we'll try to correct it before dispatch.

Lost, delayed or damaged parcels If your order hasn't arrived within 14 business days, or arrives damaged, email us and we'll make it right — replacement or refund, your choice.

Questions contact@candorpet.com — Monday to Friday, 9am–5pm ET. We reply within one business day.